At Virtalent, we regularly showcase the fantastic stories our community of business owners and professionals have to share. In this “Under the Spotlight” story, Jonny Tyers, Founder of SHEPD speaks to Virtalent about his business, the pressures of time management and how he aims to help all small businesses become more secure. Hi Jonny, could … Read more
As a business, you would be nowhere without customers. They are your lifeblood. It is curious then that so many businesses ignore one of the most important aspects of marketing; knowing who your customer actually is. Building an ideal customer profile is a fundamental step in the marketing process. It informs what you write, the … Read more
Taking a small business to the next level is the ambition of most entrepreneurs. Some businesses start up and stay at the same level, often because the owner wants it to remain manageable, while others suddenly begin to blossom and turn into large corporations because there is a drive to make it so. If you … Read more
In today’s constantly connected world, customer engagement through excellent customer service is key for many businesses. One wrong move, and your customer can be all over social media complaining about your service. In fact, 76% of consumers say they view customer service as the ‘true test’ of how much a company values them. Customers expect … Read more
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