Responding to Customers on Social Media

Responding to customers on social media can be an obstacle for even the most savvy social media expert. Even the Prime Minister summed up – in his own eloquent way – the problems we can all face on social media. “The trouble with Twitter, the instantness of it – too many tweets might make a … Read more

A Guide on Getting to Grips with Twitter

Twitter has been around, in one form or other, for over 1o years. Despite how long this social media channel has been around, there are many that have not ventured into the Twitterverse. Still not sure of the basics? You can barely walk down the street without hearing something or seeing something that mention Twitter! … Read more