Each month we showcase some of the fantastic stories our community of business owners and professionals have to share. This month we thought we’d shine the spotlight on one of our Virtual Assistants, Stephanie Kowalski.
Hello, please tell us a little bit about yourself
My name is Stephanie. I began my career by gaining a degree in Media Production, and then an MA in Marketing. I went on to work in the TV, music and advertising industries, largely as an Executive or Team Assistant. I have been lucky enough to work for some very well known organisations such as the BBC, MTV and Ogilvy and Mather. I think it’s really important to have variety in your work and to get as much experience from different types of sectors as you can. In any given situation I try my best to work with a balanced combination of professionalism and friendliness.
And we think you do it rather well! What kind of support do you provide to your clients at Virtalent?
I am happy to say that I am blessed with a great variety of tasks. My days can consist of anything from diary management, to organising travel, updating websites or sending out merchandise. I also get ad hoc requests, which are sometimes business related and sometimes of a more personal nature such as organising flowers or gifts. These are all the things which ultimately make the job great fun.
Variety is the spice of life! What impact do you think you have had on your clients, both personally and professionally?
I am lucky to have had very positive feedback from my clients. They regularly tell me that having a Virtual Assistant has lifted a great weight off their minds, and that knowing they have someone to lean on and delegate urgent tasks too lets them get on with running their business.
That is great to hear. What has been your biggest challenge since joining the team?
Juggling so many tasks from various clients can be quite tricky, particularly in busy periods. More recently I would say that my most challenging task was organising 16 conference calls over 3 months within 3 different time zones. Thankfully there are a lot of resources you can use on the web. This was one task that took quite a bit of planning, strategy and negotiation on my part, but I am happy to say that I did manage it in the end.
A very well done! Tell us what you enjoy most about working at Virtalent?
The variety of clients that I get to work with is what I enjoy most. And I love how you manage to get that personal touch even when working remotely, which was unexpected. In the unlikely event that you ever have any issues or problems then you are quickly listened to and very well supported.
What advice would you give to anyone thinking about hiring a Virtual Assistant?
If you are in the process of thinking about hiring a VA then I would simply say go for it! What is so great is that you can start with a small amount of hours to see whether this is the right problem solving solution for you.