How It All Works

We’re proud to do things differently at Virtalent.

First off, with an average of 15 years professional experience upon joining the Virtalent team, our Virtual Assistants are likely to be the most talented VAs you can hire in the UK and yet still get value for money. Our competitors will either price you out (while offering little, if anything, extra in return) or water down the quality of their talent pool to make it much easier for them to hire new VAs.

At Virtalent we’ve found a sweet spot - you can hire an awesome VA at a price you can realistically budget for.

Next is the completely tailored matches we make. We put your needs first, not ours.

At Virtalent we’ll take the time to speak to you, hear about your business and discuss the support you’re looking for, so you can take things to “the next level”. We’ll then discuss your needs as a team before handpicking the very best Virtual Assistant we have available for you - we’ll look at everything from the companies they’ve worked with in the past to your shared personal interests. Many a successful relationship has been built on a shared passion for property or a keen interest in fashion!

Once we have the perfect match, we’ll send you a detailed profile of that VA and, if you like what you see on paper, we’ll set up a call between you both.

Our meticulous matching process works… and we can promise you it’s a far cry from the way our competitors do things!

Now we come to your truly dedicated Client Success Manager.

Each client we work with is not only matched with an exceptional VA, but is also partnered with a Client Success Manager. Unlike our competitors, you won’t be known as “Ticket #859” in our team inbox that day. Your Client Success Manager is a real human who will know you and your business well, answering your questions quickly and proactively working to help you get the most out of your VA.

Struggling to know which to-do list app to pick? Unsure what other tasks you could be delegating? Give them a call at any time.

We’re proud of our unique cloud-based culture and our relentless passion to help business owners like you better use their time.

We know, we know. We don’t offer a free trial and we don’t have a fancy algorithm working away to give you instant access to our VAs. What a bother!

But here’s the thing. Many of our competitors cut corners. Sure, you can create an account with them right this second. But if you do, you’ll need to rely on their dashboard to assign you to your new VA, entirely at random from one of hundreds available.

There’s no carefully-crafted matching process, no selection meetings, no detailed proposals, no phone calls with your new VA and, well, no passionate people working to ensure you get the opportunity to work with the perfect person for you and your hard-built business for many years to come. Just millions of tasks being churned out by a sea of faceless task robots.

It might shave a few minutes off of your day today (maybe), but do you really want to leave the fate of your growing business in the hands of a computer? Do you not want a little more out of your budget?

We promise you, it’s not a shortcut worth taking.

At Virtalent we want to understand who you are as a human being (what makes you tick?), what support you’re looking for and discuss how we can fit in with your existing plans, as a trusted partner. That means we need to talk.

On average, a consultation call takes just 22 minutes average here and we aim to send you a proposal within 24 hours. You then get to speak to the VA we recommend before you need to make any decision at all.

Your new VA will be working to support you every single day, likely for many years to come, so we think it’s important for you both to connect and make sure you are the right fit for each other, well before you sign up to our service.

These calls can last as little as 10 minutes if you simply prefer to say a quick “hello”.

Taking out an account with Virtalent is simple. You just need to pick the Support Plan (10 to 60 hours per month) that you think is a good starting point for you right now - remember you can switch plans at any point in the future.

The date you sign up online is known as your monthly “billing date” and we’ll continue to invoice you for your plan each month unless you tell us otherwise.

We want to make sure you can always access the support you need. If you want to delegate more work to your VA you can do so - we’ll simply bill you for the additional time you used on your next billing date (at the equivalent hourly rate for your plan).

If you don’t use all the time you prepaid for, it will rollover to the next month (though note it doesn’t roll over indefinitely), and if you ever need to find an overview of your account - including a breakdown of the time you have available and what has been logged so far - you can log in to our Task Portal at any time.

All of our clients are partnered with a Client Success Manager. Your Client Success Manager at Virtalent is there to proactively help you get the most out of our service, not only answering your questions, but also guiding you and reviewing how the service is working for you.

From structured Review Calls through to software recommendations and tips on working remotely, alongside your Virtalent VA, your Client Success Manager is there to guarantee you can use your precious time each week as effectively, efficiently and enjoyably as possible!

The first step is to book a consultation call with our team. It takes just 20-30 minutes and, if you’re happy for us to do so, we’ll use our notes from the call to handpick a Virtalent Virtual Assistant for you. Otherwise it’s just a chance for you to learn more about our solution.